Yeni Nesil Sesli Yanıt SistemiTurcom Ürünler - TRCROOT



What is TRCivr?

TRCivr is an interactive voice response system that welcomes your callers 24 hours a day with a voice response system, and helps them get to where they want by using touch tones. Compared to a live operator, it welcomes your customers without any mistakes, helps them without wasting time. TRCivr can be easily managed, and thanks to its open system structure, it can be scaled as desired.

What Does TRCivr Do?

- Robot operator
- Polls and surveys
- Leave a voice message
- Knowledge representation
- Fax Request
- Data entry
- Campaign management
- Message transmission
- Smart home applications
- Warning and reminders
- Membership
- Receive calls at peak hours
- Call waiting
- Report lines
- Card activation
- Chat Lines
- Search on the Web
- Price Presentation
- Complaints status presentation
- Market research
- Product order
- Location determination
- Registration statement
- ID authentication and routing
- Forwarding increased calls to the available operator
- Creating a virtual call center

Who Should Use TRCivr?

Call Centers
Responds to all or most of the received calls, so reduces the need for a live operator.

Banks
Carries out banking transactions, password confirmation, caller identification.

Hospitals
With its Hello, Appointment System, it can set up appointments at desired dates and hours, policlinic and doctor using the T.R. Identification number of the patient.

Insurance brokers
Performs elementary transactions, policy search, obtaining provision, life/health/private pension transactions.

Public
It can be used for the citizens to make debt search, get information, convey their complaints in municipalities, electric, water, gas managements, and e-state applications.

Telekom
It works with the 118 Unknown numbers search, malfunction follow-ups, debt search, Value-Added Services, customer loyalty program applications.